Frequently Asked Questions
How long does shipping take?
Processing time is typically 5-7 business days. Shipping usually takes 10 to 15 business days, depending on your location. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we ship worldwide, except in regions with specific restrictions. If there are any limitations or restrictions on shipping to your location, we will notify you during the checkout process.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on carrier’s website/our tracking page.
What is your return policy?
All sales are final, and we do not accept returns or offer refunds except in cases where the item is damaged or incorrect. If you receive a damaged or incorrect item, please contact us within 2 days for a replacement or refund.
Can I cancel or modify my order?
Orders can be canceled or modified within 1 hour of placement. Please contact our customer service team as soon as possible if you need to make changes.
Why did I receive more than one tracking number for my order?
Sometimes, when your order contains multiple items or comes from different warehouses, the items may be shipped separately. Each package will have its own tracking number. This ensures that you can track the progress of each item as it makes its way to you.